Terms & Conditions
This website is owned and operated by Honeywell Bakes Ltd trading as Honeywell Biscuit Co. Our address is The Grain Pit, Elkington Lodge, Welford, Northamptonshire, NN6 6HE. Our VAT Registration Number is 234 4037 35 and our Company Number is 11222014
To place an order with us please visit the shop section of our website. If you’d like to place a bespoke order then please contact us by calling 01858 571237 or emailing [email protected] We accept all major credit and debit cards as well as Paypal.
All correspondence will be in English.
Please see the cancellation section below for information on how to cancel an order.
We make all our biscuits by hand, so at busy times of the year such as Christmas, you guys sometimes buy faster than we can bake – so we have to say that everything on our website is offered for sale subject to availability. If we can’t supply what you want, we promise to let you know as soon as we can.
Sometimes we have to change the recipe or the shape and design of a product, but if we make any major changes we will let you know before completing your order. As all of our biscuits are handmade, designs, colour and shapes may vary from biscuit to biscuit and kit to kit.
Our subscriptions change monthly, and the biscuits and bakes are a surprise each month. We have fully tested all of the recipes, but please follow instructions carefully.
Please contact us if you have queries regarding ingredients or allergens. Allergens including nuts, peanuts, sesame, eggs, dairy, gluten and soya are all ingredients used in our kitchen premises. We therefore can never guarantee that traces of these allergens will not be found in other foods.
We deliver all items via Royal Mail unless otherwise stated. Nominated day tracked delivery is sent via courier.
We will attempt delivery to an address and postcode as you enter it and cannot accept liability for late or failed delivery due to an incorrect address. If you are unsure of an address or postcode please check it using a postcode finder before ordering.
We’re unable to guarantee delivery dates for Royal Mail services as it’s outside of our control. Please note that if there is no one available to collect the delivery and it is not collected or redelivered quickly, the quality of the product may be slightly compromised and we cannot be held responsible for this.
If you want to cancel your order please be quick, as once we’ve baked your items we can’t offer a refund or take cancellations. Cancellation must usually be made within 24 hours of placing your order, and we may bake your biscuits straight away depending on the time that your order is placed. To cancel an order please email us on [email protected] or call 01858 571237. This cancellation policy does not affect your legal rights — for example, if goods are faulty or mis-described.
We reserve the right not to send a gift message that may contain offensive and/or inappropriate content. We don’t mind a bit of swearing or naughtiness (in fact, we encourage it!), but won’t accept racism, sexism or other nasties.
A 50% deposit is due at the time of placing the order, with the remaining balance due no later than one month before the delivery date. When an order is placed we will block off time to complete it and may also order special supplies. For this reason neither the deposit nor the final balance are refundable.
If you’re unhappy with any of our items, please send them back to us and provide proof of postage. Please do so within three days of delivery, so we can get a fair idea of the problem. Please make complaints by emailing [email protected] The address for returns is Honeywell Bakes, The Grain Pit, Elkington Lodge, Welford, Northamptonshire, NN6 6HE. We will refund the return postage if we find a problem. Please package the goods carefully to ensure that they reach us in the same condition that we sent them to you.
We want you to be full of biscuit happiness, and we will do all we can to resolve any issues.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.