All your questions answered
When you shop online you have the right to a “cooling-off” period of 14 calendar days in the EU (Consumer Contacts Regulations) and 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller. Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.
If you wish to return any ‘Dry’ non-perishable products, please notify us within 24 hours of receiving your delivery. Returns must be made at your own cost within 7 days of receiving your delivery. Please note that we can only accept the return of ‘Dry’ non-perishable products – we cannot accept returns of any fresh products which includes biscuits. Returns must be received in their original unopened condition.
If any of your products are damaged in any way upon receipt, please call us on 01858 571237 or email our customer satisfaction team on [email protected]. Please send an image of the damaged product along with your Order Number and an explanation of the problem. If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.
When you shop online you have the right to cancel your purchase for a full refund until 14 days after it was delivered in the EU (Consumer Contacts Regulations) and up to 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller. Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.
Please make sure you are happy with your order before making payment and completing your order. Please check your Order Confirmation email to review the details of the order that you have submitted. Honeywell Biscuit Co. cannot be held liable for acting in good faith on incorrect information received.
If you want to cancel your order please be quick, as once we’ve baked and/or posted your items we can’t offer a refund or take cancellations. Cancellation must usually be made within 5 hours of placing your order, and we may bake biscuits or post items straight away depending on the time that your order is placed. To cancel an order please email us on [email protected] or call 01858 571237.
A 50% deposit is due at the time of placing the order, with the remaining balance due no later than one month before the delivery date. When an order is placed we will block off time to complete it and may also order special supplies. For this reason neither the deposit nor the final balance are refundable.
This cancellation policy does not affect your legal rights — for example, if goods are faulty or mis-described.