FAQS

How long until I get my order?

That depends on which delivery method you choose. Please see our delivery information page.

Standard delivery is with Royal Mail and typically takes 2-3 days, but is not trackable.
Nominated day tracked delivery will arrive on the chosen date.
Delivery to Europe typically takes 7-10 days.

Can you make some gluten free/vegan biscuits for my friend?

Yes, we’d love to – but our minimum order is £50 as we need to make a whole batch of dough just for you. Please get in touch to order.

Can I order sample biscuits?

Yes, samples start at £10.

Do you supply wholesale?

We do! We have a minimum order of £1000 a year. Please do get in touch to discuss further.

Can I change the delivery address?

If your order hasn’t been sent, then yes! Please email or call us as soon as possible, as once they’re en route, we won’t be able to change the address.

When will I receive my subscription?

If you’ve ordered a 3,6 or 12 month bundle, the first box is sent straight away. Following boxes will arrive the first week of each month.

If you’ve joined our rolling subscription, your box will arrive in the first week of the following month.

Can you send me your spares?

Unfortunately we survive on sugar alone, so there aren’t any!

Do the biscuits and Freakshakes post safely?

We’ve spent years perfecting our packaging and yes, they do. Occasionally the post people are heavy handed, and rarely, a biscuit will break, but this is very rare. We replace any breakages but please get in touch straight away, and don’t be tempted to eat them before you tell us!

Will my Grandma like them?

Yes, definitely.

What’s your lead time for bespoke biscuit orders?

Depending on volume, usually between 4 days and 4 weeks. However, we can often work to deadlines so please do give us a ring if your order is urgent.

Can I add a gift note?

Yes! This can be added on the product page.

Are your biscuits suitable for vegetarians?

Yes, all of our biscuits are. However, some of the baking kits and Freakshakes are not.

Can I add gift wrap?

Yes! Please select at checkout.

Do you collaborate with bloggers?

If we feel that we are a good fit, then yes we do. Please send us an email to introduce yourself.

Can you donate to my charity?

We now have an ongoing partnership with Farm Africa, so unfortunately we can’t donate to other charities, even though we know that they are extremely worthy and doing amazing things.

Can I order a biscuit gift box but change what’s in it?

We can make bespoke gift boxes for you, yes. These start at £40. Please get in touch with our biscuits artists to discuss your ideas.

Are you hiring? I just love biscuits!

When we’re hiring, we post the jobs on Indeed – so keep an eye out!

How long can I keep the biscuits and kits?

How long can you resist them?
Biscuits last two weeks in gift boxes, or 2 months in jars or tins. We can seal your biscuits into airtight cellophane bags for you if you request this when you order, for a shelf life of 2 months.
Baking and Freakshake kits have a 3-6 month shelf life depending on the product – please check individual products.

What’s your dog called?

Biscuit of course. No, really, she is, and she’s been around longer than the company – she’s nearly 14. It was meant to be.

Do you include pricing or a receipt with the orders?

No, we don’t include pricing or receipts with the orders as so many of our products are given as gifts. An order confirmation will be emailed to you, please check your spam folder if it doesn’t arrive.

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The code won’t work for bespoke biscuits. They’re such smart cookies that we can’t discount them.

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