FAQs – ANSWERING ALL YOUR BURNING QUESTIONS

So, you want to order a set of biscuits but you’ve got a few burning questions before you do? Well firstly, rest assured the biscuits themselves certainly won’t be burnt, and hopefully in this post we can put to bed any other queries you may have to make your biscuit ordering as smooth as our icing.

I’m wanting to save my biscuits, how long will they keep?

They’ll last for up to 2 weeks in the Honeywell Bakes gift packaging, but if you transfer them to an airtight container or request that they are sealed into an airtight cellophane bag, they’ll keep sweet for 2 months.

Top tip: Request that they are sealed into a cellophane packet at checkout if you think you’ll be able to resist for longer than 2 weeks, or are saving them for a very special occasion – this extends the shelf life to 2 months. It makes no difference to the look and feel of the outer packaging, the biscuits are simply sealed in airtight, transparent cellophane before they are gift boxed.

I can’t handle gluten, can you help?

Yes, we can make our medium and large sets of biscuit gift sets gluten free. We’ve spent time perfecting the recipe so no-one has to miss out on our biscuits. Please request at checkout, and be prepared to wait slightly longer to receive them as we will need to make a special batch of dough.

How will the biscuits be delivered?

Our biscuit gift boxes are designed to fit through a standard letter box, so the lucky receiver can arrive home to a no-fuss treat on their doormat. Lovely.

By the way, everything is sent First Class Royal Mail unless you nominate a day at checkout. In this case, they will be guaranteed to be delivered on the date you select.

Please note: if you’ve chosen the large set for more to ‘share’, there are some letter boxes that might not quite be large enough for the box to fit through. 

But, will they arrive looking as pretty as when they left the bakery?

Yes, indeed. Each biscuit is handmade, and we pride ourselves on taking great care to make each biscuit gift sets as beautiful as possible, and we wouldn’t want that hard work ruined in transit. So, we have designed our bespoke boxes carefully to ensure they are super study and can withstand their journey, even if its a treacherous one and the postie accidentally sits on them!

I have friends further afield that I’d like to send a sweet treat to, is that possible?

Of course. We want friends far and wide to be able to enjoy our unique handmade biscuits, so we can ship to most of Europe and for anyone even further exceptions may be made. Just ask!

I’ve got an idea, can you make something bespoke

We can, and we most certainly will. We love bespoke orders here at Honeywell Bakes – taking a concept and making it a reality is one of our favourite things to do. So, if you’ve got something you want to see in biscuit form, get in touch. From Harry Potter, to a special kind of ‘buns’ for Coppa Feel, to emojis, to hand painted floral prettiness.  Basically, we can marble, gold leaf, hand paint, pun, intricately ice or brand until your hearts are content. Our Instagram is full of ideas if you’re stuck for them.

I’d like to order some biscuits for a corporate order, can you do large orders?

It’s not all about size, but if that’s what you’re after, we certainly deliver it! Our largest order of biscuits was 4,000 so our team is fully capable. Again, we love this part of the job – creativity is our speciality!

I’d like to treat my friend to a larger gift, perhaps a biscuit subscription, is that possible?

Of course. We, of all people, understand that sometimes just one set of biscuits isn’t enough so enter our biscuit subscription option. This can be chosen to last for 3, 6 or 12 months. Or, if you or the lucky receiver  has a particularly sweet tooth, it can be rolling on until we are told to stop. Each month, they will leave fresh from the bakery to land on your doorstep in one of our medium gift boxes. These boxes have been designed to be letter box friendly, so if you aren’t there to welcome them they will be there for when you arrive home. There will always be 6-8 biscuits ready to enjoy.

Did you find this post helpful? Let us know! We are a small, creative business looking to grow and learn – feedback is optional, but much appreciated. Contact us at hellohoney@honeywellbakes.com

Honeywell bakes handmade iced biscuit gift weddings

Honeywell bakes unique handmade biscuits

SaveSave

SaveSave

SaveSave

SaveSave

SaveSave

SaveSave

SaveSave

SaveSaveSaveSave

SaveSaveSaveSave

SaveSave

SaveSave

SaveSave

SaveSave

SaveSave

SaveSave

No comments

Leave a Reply

Your email address will not be published. Required fields are marked *

Terms and Conditions

About Us

This website is owned and operated by Rebecca Honeywell-Ward and Rosie Honeywell, trading as Honeywell Bakes.  Our address is The Grain Pit, Elkington Lodge, Welford, Northamptonshire, NN6 6HE.

How to Order

To place an order with us please visit the shop section of our website.  If you’d like to place a bespoke order then please contact us by calling 01858 571237 or emailing hellohoney@honeywellbakes.com.  We accept all major credit and debit cards though a secure Paypal link.

All correspondence will be in English.  We will attempt to contact you as soon as possible if we suspect that you have made an error whilst ordering.  Please see the cancellation section below for information on how to cancel an order.

Stock and Design

We make all our cakes and biscuits by hand, so at busy times of the year such as Christmas and Easter, we sometimes run out – so we have to say that everything on our website is offered for sale subject to availability. If we can’t supply what you want, we promise to let you know as soon as we can.

Sometimes we have to change the recipe or the shape and design of a product, if we make any major changes we will let you know before completing your order.  As all of our biscuits are handmade, designs, colour and shapes may vary from biscuit to biscuit.

Ingredients

We include an ingredient list with all our products.  Please contact us if you have queries regarding ingredients or allergens. Allergens including nuts, sesame, eggs, dairy, gluten and soya are all ingredients used in our kitchen premises. We therefore can never guarantee that traces of these allergens will not be found in other foods.

Delivery

We deliver all items via Royal Main first class post unless otherwise stated.  Delivery is currently included in the price of all items available in our shop.

We will attempt delivery to an address and postcode as you enter it and cannot accept liability for late or failed delivery due to an incorrect address. If you are unsure of an address or postcode please check it using a postcode finder.

We’re unable to guarantee delivery dates for Royal Mail services as it’s outside of our control. Please note that if there is no one available to collect the delivery and it is not collected or redelivered quickly, the quality of the product may be slightly compromised and we cannot be held responsible for this.

Cancellations

If you want to cancel your order please be quick, as once we’ve baked your items we can’t offer a refund or take cancellations.  Cancellation must usually be made within 24 hours of placing your order, and we may bake your biscuits straight away depending on the time that your order is placed, which would mean that you cannot cancel your order.  To cancel an order please email us on hello honey@honeywellbakes.com or call 01347 833236.  This cancellation policy does not affect your legal rights — for example, if goods are faulty or misdescribed.

Gift Message

We reserve the right not to send a gift message that may contain offensive and/or inappropriate content.

Bespoke orders

A 50% deposit is due at the time of order, with the remaining balance due no later than one month before the delivery date.  When an order is placed we will block off time to complete it and may also order special supplies.  For this reason neither the deposit nor the final balance is refundable.

Complaints

If you’re unhappy with any of our items, please send them back to us. But please do so within three days of delivery, so we can get a fair idea of the problem.  Please make complaints to Rebecca Honeywell-Ward or Rosie Honeywell by emailing hellohoney@honeywellbakes.com.  The address for returns is Honeywell Bakes, The Grain Pit, Elkington Lodge, Welford, Northamptonshire, NN6 6HE.  We will refund the return postage if we find a problem.  Please package the goods carefully to ensure that they reach us in the same condition that they left you.

These terms apply to your order.  We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

 

PRINT THIS PAGE

van

FREE UK DELIVERY

Standard delivery is via Royal Mail first class. Whilst most parcels arrive within 5 working days (or less!), this isn’t a guaranteed service and some do take a few extra days to arrive. You can add a note to your order during checkout to let us know if you have a preferred delivery date. We will do our best to deliver on your chosen date.

EUROPEAN DELIVERY

We offer delivery to most European countries. If you order today you will receive your biscuits in 7 working days time.

CHOOSE A GAURANTEED DELIVERY DATE

For Important deliveries you can choose an exact delivery date. This can be selected during checkout (after you click “PROCEED TO CHECKOUT) and costs an additional £6.00

If you order today you are guaranteed to receive your biscuits on your chosen day. Please use the “EXACT DELIVERY DATE” calendar on our checkout page to select your chosen day is. The date much be at least 5 working days in the future. Unfortunately we do not offer a weekend delivery service. All items will require a signature upon delivery.

 

PLEASE NOTE THAT YOU CAN SELECT EXACT DELIVERY DATES DURING CHECKOUT IF REQUIRED.

 

PRINT THIS PAGE