About Us
This website is owned and operated by Rebecca Honeywell-Ward and Rosie Honeywell, trading as Honeywell Bakes. Our address is The Grain Pit, Elkington Lodge, Welford, Northamptonshire, NN6 6HE.
How to Order
To place an order with us please visit the shop section of our website. If you’d like to place a bespoke order then please contact us by calling 01858 571237 or emailing hellohoney@honeywellbakes.com. We accept all major credit and debit cards though a secure Paypal link.
All correspondence will be in English. We will attempt to contact you as soon as possible if we suspect that you have made an error whilst ordering. Please see the cancellation section below for information on how to cancel an order.
Stock and Design
We make all our cakes and biscuits by hand, so at busy times of the year such as Christmas and Easter, we sometimes run out – so we have to say that everything on our website is offered for sale subject to availability. If we can’t supply what you want, we promise to let you know as soon as we can.
Sometimes we have to change the recipe or the shape and design of a product, if we make any major changes we will let you know before completing your order. As all of our biscuits are handmade, designs, colour and shapes may vary from biscuit to biscuit.
Ingredients
We include an ingredient list with all our products. Please contact us if you have queries regarding ingredients or allergens. Allergens including nuts, sesame, eggs, dairy, gluten and soya are all ingredients used in our kitchen premises. We therefore can never guarantee that traces of these allergens will not be found in other foods.
Delivery
We deliver all items via Royal Main first class post unless otherwise stated. Delivery is currently included in the price of all items available in our shop.
We will attempt delivery to an address and postcode as you enter it and cannot accept liability for late or failed delivery due to an incorrect address. If you are unsure of an address or postcode please check it using a postcode finder.
We’re unable to guarantee delivery dates for Royal Mail services as it’s outside of our control. Please note that if there is no one available to collect the delivery and it is not collected or redelivered quickly, the quality of the product may be slightly compromised and we cannot be held responsible for this.
Cancellations
If you want to cancel your order please be quick, as once we’ve baked your items we can’t offer a refund or take cancellations. Cancellation must usually be made within 24 hours of placing your order, and we may bake your biscuits straight away depending on the time that your order is placed, which would mean that you cannot cancel your order. To cancel an order please email us on hello honey@honeywellbakes.com or call 01347 833236. This cancellation policy does not affect your legal rights — for example, if goods are faulty or misdescribed.
Gift Message
We reserve the right not to send a gift message that may contain offensive and/or inappropriate content.
Bespoke orders
A 50% deposit is due at the time of order, with the remaining balance due no later than one month before the delivery date. When an order is placed we will block off time to complete it and may also order special supplies. For this reason neither the deposit nor the final balance is refundable.
Complaints
If you’re unhappy with any of our items, please send them back to us. But please do so within three days of delivery, so we can get a fair idea of the problem. Please make complaints to Rebecca Honeywell-Ward or Rosie Honeywell by emailing hellohoney@honeywellbakes.com. The address for returns is Honeywell Bakes, The Grain Pit, Elkington Lodge, Welford, Northamptonshire, NN6 6HE. We will refund the return postage if we find a problem. Please package the goods carefully to ensure that they reach us in the same condition that they left you.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
